Journey Board pilot tracking well with staff

The Journey Board pilot at Armadale Health Service (AHS) was officially launched last month in the Rehabilitation and Aged Care (RAC) ward, marking a significant step forward in enhancing patient flow and multidisciplinary coordination.

With more than 230 staff members trained for the pilot, the initiative has already received positive feedback from teams on the ground.

Senior Project Officer Kaela Cornell was enthusiastic about the encouraging results.

“It’s been fantastic to see how engaged staff have been in integrating the Journey Board into their daily workflow, she said.

“The feedback so far highlights the benefits of real-time visibility and improved communication across disciplines.”

To ensure a smooth transition, a dedicated clinical system support team is also available at the hospital , along with a newly launched Journey Board Hub page featuring training resources, FAQs, and a feedback form for ongoing improvements.

AHS RAC Liaison Christopher ‘Chris’ Owens noted the impact on patient management.

“The Journey Board has streamlined our discharge planning and improved communication,” he said.

“It’s making a real difference in how we coordinate care and identify potential barriers earlier.”

Communication and flow is expected to further improve when the pilot extends to all AHS areas, including the Intensive Care Unit (ICU), Special Care Nursery, Medical Assessment Unit (MAU), 23-hour ward, Campbell, Colyer and Canning wards, and Mental Health, on Monday 31 March.

System Support Officer Michelle Thomasz highlighted the positive feedback from staff, pointing out they could easily access the system on both the display screen and individual PCs.

“This, along with ongoing training, has significantly improved usability and efficiency,” she added.

AKG Executive Sponsor for the program Danielle Killmurray said the pilot was “exactly the kind of innovation we need to enhance patient care and streamline processes”.

“By improving discharge planning and communication across teams, we’re not just making workflows more efficient – we’re improving patient experiences and outcomes.”

The pilot has also introduced Journey Board Champions on each ward to support teams with integration and troubleshooting. These champions play a pivotal role in ensuring staff can maximise the system’s benefits, fostering a culture of collaboration and continuous improvement.