Compliments or Complaints

Your feedback is important because it lets us know what is working well and what can be improved.

Share your feedback

Read here to find out how you can provide valuable feedback.

Help us help you:

To help us understand your feedback, please let us know:

  • What occurred and when, with dates, times and who was involved.
  • What would you like to happen as a result of sharing your feedback?
  • Please provide your contact details if you want to discuss your feedback. 

Concerns or complaints

If you are unhappy with our service, please let us know.

Our Patient Experience staff will contact you to confirm your complaint has been received. Formal complaints will be investigated within 30 working days as per the WA Health Complaints Management Policy 2020.

You will be given contact details should you have any questions throughout the process, and we will keep you informed if there are any delays with our investigation.

You will be informed of the outcome of your complaint by letter, unless indicated otherwise. You will then have the chance to respond or ask for further information if you wish.

If you are a patient, your complaint will not be included on your medical record. All information about your complaint is confidential and will only be discussed with those directly involved in the investigation.

Making a complaint or providing your feedback will not impact on any future care or treatment.

It will help us improve the way we care for you and others.

External advocacy and support

If you require support about your complaint, contact the Health Consumers’ Council:

  • Phone: 9221 3422
  • Free call: 1800 620 780

If you feel your concerns were not fully addressed by the health service, you can contact the Health and Disability Services Complaints Office:

Or contact the Mental Health Advocacy Service

Or contact Living Proud - LGBTIQ+Community Services

 

Last Updated: 15/12/2025